AI-generated complaints are overwhelming UK public bodies, forcing staff to spend valuable time deciphering and responding to massive volumes of automated, often complex correspondence.
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MPs, local authorities, lawyers, schools and more are receiving floods of grievances, requests and legal challenges, often complex to read and respond to“It started as a trickle in 2024 and now it’s an onslaught.” Hollie Wickens, a senior caseworker in a Labour MP’s office, is explaining the daily reality of dealing with surging volumes of artificial intelligence-generated correspondence.“Half the emails we receive are some form of AI,” she says, adding that this has made requests and complaints much more complex and time-consuming to read and deal with, despite her decade of experience in the role. “It is definitely more taxing.” Continue reading...
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