Avanti West Coast’s massive summer refund payouts, driven by widespread delays, threaten to wipe out annual profits and signal severe reliability issues on Britain’s main rail network.
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Intercity train operator’s compensation bill likely to top £70m this financial year amid rise in claims across networkAvanti West Coast paid out more than £20m to passengers in just three months this summer in refunds for disrupted journeys on Britain’s main intercity rail network.The intercity operator paid out almost as much in a four-week period to 25 July – £9.3m – as its annual profits for each of the past two years. It repaid a further £12.2m in the subsequent eight weeks. Continue reading...
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